Shipping Timeframes
- Orders are packed and shipped within 2-4 business days
- Orders containing made-to-order party favours are packed and shipped within 4-7 business days
- You'll receive a tracking link in your email once your order hits the road!
- Got questions about your order? Contact us at hello@oncloudslime.com - we'll sort it out!
Shipping Costs
- Australia | Orders under $30: flat rate shipping of $9.95
- Australia | Orders $30-$64.99: $6.95 shipping (we chip in $3!)
- Australia | Orders $65 and above: FREE shipping - yay!
- New Zealand | $10 shipping for orders <1kg, $15 shipping for orders <1.5kg
- Asia | $20 shipping for orders < 1kg, $30 shipping for orders < 1.5kg.
- USA | $30 shipping for orders <1kg, $40 shipping for orders <1.5kg.
Return & Refund Policy
Because slime is a sensory product and for hygiene and safety reasons, we are unable to accept returns or exhanges. All sales are final once your order has been placed.
Important Notes
Due to the handmade nature of slime, slight variations in the colour, texture or scent are normal and not considered defects. Please read all product descriptions carefully before purchasing, especially for scent sensititives or texture preferences!
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